FAQ'S

At what time is my room ready for check-in?

Our priority is to reduce your waiting time to the shortest possible! If your room is not occupied the night before your arrival, you can find room ready from the early morning. Otherwise, we will prepare it for you as soon as it is free, with the utmost care for perfect cleaning and organization of the room. At 3:00 P.M. the latest the room will be prepared and available to you.

At what time do I need to check out of my room?

The room must be vacated by 10:00 A.M. on the day of departure.

Until what time can I use my room on my day of departure?

On the day of departure the room must be vacated by 10:00 A.M. Upon request, and subject to availability, it could be possible to use the room for an extended period (e.g. until the evening).

This option must be expressly agreed with the reception/manager and may involve an extra cost (Day Use).

What if I left an item or belonging behind at Penthouse Beach Club?

For lost items, please contact the hotel directly. If you can do so as soon as you realize your item is missing it is more likely that your item can be found. The hotel will then advise you on how to get the item returned to you.

Is there a pool at Penthouse Beach Club, Is the pool heated?

Yes, there is a pool right next to the beach. The pool is also heated, you can go swimming 365 days of the year.

How big is Penthouse Beach Club?

Penthouse Beach Club is 8 stories high, and has 30 rooms with all beach front balcony views.

Is Penthouse Beach Club pet-friendly?

No, at this time Penthouse Beach Club is not pet friendly.

Does Penthouse Beach Club take service animals?

Yes, Penthouse Beach club follows the ADA Service Dog Laws (2020).

How far is Penthouse Beach Club from Tampa airport?

Tampa International Airport is 26 miles away, via Interstate 275. St. Pete-Clearwater International Airport is 26 miles away, via Interstate 275. Penthouse Beach Club is conveniently located just 10 minutes off I-275.

Are there connecting rooms at Penthouse Beach Club?

Yes, Penthouse Beach Club offers 6 of one-bedroom suites that sleep up to 5 people, that can join onto another room that sleeps 4 people.

What kind of bathroom amenities can I expect?

The bathrooms have soaps, hair dryers and quality linens.

Are there safes in the guest rooms at Penthouse Beach Club?

No, there is no safes at this time.

Can I do my laundry at Penthouse Beach Club?

Yes, there are washer and dryers on-site.

What is the security like at Penthouse Beach Club?

Each room has a smoke detector. All of the public areas have smoke detectors. Penthouse Beach Club also has 24-hour security cameras.

Are there weeks available for rental?

Yes, just contact us, or look at our website to book a room.

Is there Wi-Fi access at Penthouse Beach Club, and is it free?

Yes, there is Wi-Fi service throughout the property

If you’re an owner, can you trade your weeks?

Yes, we trade with several companies.  They are listed on our website under Exchange Companies

If we see a week on your “for Sale” list that we like, what do we do?

Contact us for further details about the unit you’re interested in purchasing.

Do you have planned activities?

No…we’re right on the beach and have a swimming pool, shuffleboard, corn hole game, BBQ Grill.   There are restaurants and stores 5 minutes away.

Is parking available? Is the parking free?

Yes, each unit gets one space on the property, the on-property parking is free. There’s additional parking across the street that is paid parking by the city at 2.50 an hour.

Can you cook in your unit?

Yes, there’s a small kitchen area with microwave, stove, refrigerator and sink.  We supply many items in the kitchen to take care of your cooking needs.

Is there daily housekeeping service or room service at Penthouse Beach Club?

No, there is no room service at Penthouse Beach club. There is housekeeping service done on Tuesdays and if your stay is extended in the same room there is housekeeping service on Fridays.

Do you accept credit cards and traveler's checks at Penthouse Beach Club?

Yes, we accept Master Card, Visa, American Express, Discover and traveler’s checks. Personal checks are not accepted. Proper ID is required for all transactions.

Do I need to give my credit card to make an online reservation? Is it secure?

Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information.

Will my credit card be charged if I don't cancel and don't show up?

Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first night’s stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

What is the cancellation policy?

Reservations must be canceled 2 weeks prior to the reservation in order to receive your refund or deposit that was placed on the room. If your reservation is not cancelled before this timeframe you will lose your security deposit that was put down to hold the room.

How do I notify the hotel that I will be arriving after the check-in time?

All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the “Special requests” section of the reservation form, you can also email us at requestpbc@gmail.com or call us at 727-360-0827. If your late arrival is for the next day, please contact the hotel directly.

I am traveling with multiple people. Will this affect my reservations?

If you are traveling with multiple people, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the “special requests” during your reservation process. If you should have any concerns, please contact the property directly.